Parcels are usually dispatched within 5 working days after receipt of payment, Monday through Friday. They are shipped via Purolator with a tracking number and delivered without signature. Packages can also be shipped via Purolator and delivered against signature. Whatever the chosen delivery method, we send you a link to track your package online.
Orders placed on Friday after 12 pm (noon), Saturday or Sunday are delivered the following Tuesday. Delivery is not available on weekends or evenings.
Public holidays are not considered working days.
The estimated delivery date is indicated in the order confirmation email.
Customized product orders are usually shipped within 10 business days of the customer's approval of the print proof.
They are shipped via Purolator with a tracking number and delivered without signature. Packages can also be shipped via Purolator and delivered against signature. Whatever the chosen delivery method, we send you a link to track your package online.
Public holidays are not considered as working days.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your articles in one order. We can not combine two orders placed separately and shipping charges apply to each. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
If you have questions about returns, contact customer service at 1-800-950-5256.
If you are not satisfied with your order, Impressions Alliance 9000 can refund or exchange the items ordered. Contact customer service for return authorization. You will get an authorization number within 48 hours.
A return authorization number is required.
Items must be intact and returned within 30 days of delivery.
All products must be returned in their original packaging and a copy of the invoice or delivery note. Incomplete packages or packages will be refused.
The refund will be credited on the card used at the time of purchase.
Costs related to the return of goods are assumed by customers except:
• if the item is defective;
• if we made a mistake in the order.
In these cases, we will send a pick-up truck to your home or office. We will assume the costs of ordering the items we replace.
The prices indicated on the order form are in Canadian dollars, from our factory in Amqui, Quebec, Canada. Goods and services taxes (GST) and provincial sales taxes will be applied on purchases. Taxes are calculated based on the shipping address.
Your credit card is debited after the order has been validated. No additional fees will be charged without your approval.
Payments are made and charged immediately using the following credit cards: Visa, MasterCard, via Paypal.
To be registered, the order must be paid for in full. Orders not paid for cannot be delivered.
The customer must indicate the number of his card, together with expiration date in the area provided for this purpose. The payment security protocol used (PayPal) on www.eboutique.alliance9000.com guarantees the total confidentiality of the personal information transmitted on the Internet.
The invoice of the order placed on the website is available in the rubric “My Account”.